Support 24/7 and Maintenance Plans with with our professional care and attention to detail.
YES, we do! We provide ongoing support of any eCommerce site built on WordPress. But website with advanced functionality you should talk to us first. So, we can ensure that we’ll be able to dedicate what’s needed to keep your website secure, fast and running smoothly.
Absolutely not! But sometimes for poor quality hosting makes your website slow that we can’t help you with that. What we can do to recommend you to use popular hosting (e.g. godaddy.com, siteground or namecheap).
Yes! We’ll have your site cleaned up within 24 hours. We have a One-Time Hacked Site Cleanup & Repair service available for $79.
We do offer custom development. If you have a larger project that requires custom work, we’re happy to do it as an addition to our ongoing maintenance of your website. You’ll detail the project to our technical team and we’ll give you an accurate estimate for how much time it takes.
Yes we do! We would be very happy to help design your website project. We’ve helped many of our clients with website design. WP-Win takes pride in designing and developing WordPress for businesses and organizations large and small.
Yes! It’s important to run your website without any issue. But don’t worry, you can cancel your subscription at any time!
Yes. You can cancel your subscription any time. Otherwise, license renews automatically after 1 month or 1 Year.
WP-Win plan each cover one single site. If you have multiple sites as subdomains of a site (e.g. wp-win.com and subdomain.wp-win.com ) they still count as separate sites. If you have 2 websites that you’d like us to manage, you’ll need 2 plans, one for each site. You are more than welcome to choose different plans for each website.
We get a lot of questions about response and resolution times! Here’s the most honest answer we can give you – it depends on the ticket. But most of the time we’re trying to fix your issue within short time if you can reach to our Live support.
We don’t offer phone support, we’ve made customer service a huge priority here at WP-Win and you’ll find both our email and live chat support fast, effective and friendly!
Our support hours are 9 AM – 8 PM Eastern Time, Monday through Friday. Any support tickets submitted during off-hours are immediately attended to during our regular support hours.
We do everything we can to make it as easy as possible for you to get in touch with us for support. But best way to connect with us via Live Chat or send us a mail with details. We’ll response you as soon as possible.
We use PayPal as a payment which allows us to accept payments.
We’re offering refunds during the first 14 days after your purchase.
We do not because of the guys at Siteground, Godaddy, namecheap and WP Engine far better job than we ever could. We strongly recommend using them instead.